Detection

Introduction to ISO20000

ISO20000 evolved from the British Standard BS 15000. It is a globally recognized information technology service management standard and conforms to the process method defined by the UK Department of Commerce (OGC) in ITIL (IT Infrastructure Library). ISO 20000 is designed to align the internal or outsourced IT infrastructure of any unit to benefit employees and customers. The standard is based on 13 key processes, which involve service reporting, IT service budgeting and accounting, information security, supplier, incident and change management, etc., to ensure the effective realization of the ultimate goal of overall IT service management.

The ISO20000 standard is divided into two parts:
ISO20000-1 Information technology-Service management Part-1: Specification (information technology service management standard specification)
ISO20000-2 Information technology-Service management Part-2: Code of practice

Since the release of ISO20000 in 2005, thousands of companies worldwide have obtained ISO20000 certification. As far as China is concerned, the certification speed has increased year by year since 2006. Up to now, hundreds of companies in China have passed the ISO20000 certification, which also shows that Chinese companies have further strengthened their recognition and recognition of ISO20000, and the IT service management of Chinese companies The level has been further improved.

Benefits of implementing ISO20000

The goal of an enterprise to establish an IT service management system is to establish an effective customer-centric self-improvement system for the enterprise. After the implementation of the ISO20000 certification management system, a self-improvement cycle has been established in each process and each job position. Work planning, execution, inspection, and continuous discovery and improvement of problems have been established to make each employee All have problem awareness, consciously discover the problems in their work, and solve the problems one by one through systematic problem-solving methods. IT service providers can obtain the following benefits by implementing an IT service management system:
　　A) Keep service goals consistent with corporate business goals and effectively support business strategies;
　　B) Establish a standardized service process to improve information technology services and operational efficiency;
　　C) Effectively and efficiently integrate and utilize IT resources such as information, infrastructure, applications, and personnel;
　　D) Establish a continuous improvement service management mechanism to quickly respond to market demand and provide customer satisfaction;
　　E) Align with international benchmarks, enhance market competitiveness, improve organizational reputation, and increase return on investment;
　　F) Control IT risks and related costs, improve and control IT service quality, and reduce long-term service costs;
　　G) Flexible response to different compliance audit requirements from customers, certification agencies, internal agencies, etc., to increase investor confidence.
　　 For many IT service providers, the significance of ISO20000 certification is not limited to IT services complying with regulations and improving service quality. It is more positive in terms of service quantification, employee performance appraisal, and measuring the return on investment of the IT department.

ISO20000 used range

Information technology service management system certification business category;
Information system consulting planning;
Information system software design and development;
Information technology consulting;
Information system testing;

Software product testing;
Information system engineering supervision;
Software engineering supervision;
Infrastructure operation and maintenance;
Hardware operation and maintenance;
Software operation and maintenance;
E-commerce support;
Software operation;
data processing;
Call center/help desk.