Detection

After-sales service certification is service-oriented certification, and it is one of the "three types of certification" in China stipulated in the "Regulations on Certification and Accreditation of the People's Republic of my country". Service certification is a conformity assessment activity for certification bodies to prove that the service meets the requirements of relevant service quality standards in accordance with certain procedures and rules. Service certification is a new certification system specially set up for the service industry to meet the needs of macro-management under the conditions of a market economy. It is a certification form following the certification of products and systems.

Commodity after-sales service certification, which uses the "Commodity After-sales Service Evaluation System" standard (GB/T27922-2011) to review the service capabilities of the company and evaluate the service level. It is the first service certification in my country. high.

  Why do companies need after-sales service certification?

Legal basis: “Guiding Opinions of the State Council on Accelerating the Development of Producer Services and Promoting Industrial Structure Adjustment and Upgrading” of the State Council’s document No. 26 of 2014 requires: “Encourage enterprises to use after-sales service as an important way to open up markets and improve competitiveness, and to enhance service functions Improve the service network, improve service quality, and improve the service system. Improve the product "three guarantees" system, promote the development of after-sales services such as product distribution, installation and commissioning, and trade-in, and actively use Internet, Internet of Things, big data and other information technologies to develop remote testing New types of after-sales services such as diagnosis, operation and maintenance, and technical support. Vigorously develop professional maintenance and repair services, accelerate technology research and development and application, promote maintenance and repair service business and service model innovation, and encourage the full life cycle of equipment supervision, maintenance, repair and operation Services. Actively develop professional and socialized third-party maintenance and repair services, and support the transformation of qualified industrial enterprises' internal organizations to professional maintenance and repair companies. Improve after-sales service standards, strengthen the construction of after-sales service professional teams, and improve after-sales service certification systems and Quality monitoring system and continuous improvement of user satisfaction." The evaluation of service certification will enhance the core competitiveness of the service capability of the enterprise organization, provide a guiding program for the organization to provide better services, expand its own service capabilities, and explore new services through evaluation. Field standard requirements, improve comprehensive service level capabilities.

  What are the benefits of obtaining product after-sales service evaluation system certification?

  1. Authoritative certification, companies that have passed certification prove their industry-wide service leadership across the country;

  2. Important reference and qualification requirements for large-scale enterprises and institutions' bidding, government procurement and other activities;

  3. Consumer recognition, certified companies can mark the "After-sales Service Certification" star mark on their products and packaging, which is convincing and verifiable, allowing consumers to buy with confidence;

  4. The enterprise service meets the standard, and the service capacity of the certified enterprise meets the national standard, which can strengthen the service management level and service capacity;

  5. Continuously improve services, perfect the service system, establish a good after-sales service reputation, continuously improve service quality, and enhance the continuous return of the service profit chain;

  6. In the process of establishing the service system, through research, consultation, evaluation and other activities, find out deficiencies and room for improvement, and improve the quality and level of services;

  7. The process of passing the certification can refine its own service characteristics, prompt enterprises to innovate service models, and strengthen after-sales service management and service capabilities.